PisoBet Privacy Policy

At PisoBet, we believe that privacy is not just a legal checkbox — it's a core part of how we treat our players. This Privacy Policy explains in plain terms what personal data PisoBet collects from you, why we need it, how long we keep it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act 10173).

This policy applies to all users of pisobet.best and its associated mobile and web applications, whether you are a registered player, a visitor browsing the site, or a former member whose data we may still hold for legal compliance purposes.

By registering on or using PisoBet, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not use PisoBet's services.

1. Personal Data We Collect

PisoBet collects only the data necessary to deliver our services, verify your identity, process transactions, and comply with our regulatory obligations. Here is a breakdown of what we collect:

1.1 Account & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification)
• Nationality and country of residence
• Valid email address and mobile number
• Username and encrypted password
• Copies of government-issued identification (e.g., PhilSys ID, SSS, UMID, passport, driver's license)

1.2 Financial & Transaction Data

• Deposit and withdrawal amounts and histories
• Payment method details (GCash mobile number, Maya account, linked bank account numbers — partial/masked)
• Transaction reference numbers and timestamps
• Bonus and promotion usage records

1.3 Gaming Activity Data

• Games played, bet amounts, win/loss records
• Session durations and frequency of play
• VIP Club tier progression and loyalty points history
• Responsible gaming settings and limits you have set

1.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookies and session identifiers (see Cookies section)
• Login timestamps and access logs

1.5 Communications Data

• Support chat transcripts and email correspondence
• Survey responses and feedback you voluntarily submit
• Marketing preferences and opt-in/opt-out records

2. How PisoBet Collects Your Data

PisoBet collects your personal data through the following channels:

• Directly from you — when you register, complete your profile, make a deposit, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and server logs as you navigate the PisoBet platform.
• Third-party verification providers — identity verification (KYC) services may cross-reference your details with Philippine government databases to confirm your identity and age.
• Payment processors — GCash, Maya, and banking partners may share transaction status and confirmation data with PisoBet to reconcile payments.
• Fraud prevention partners — risk and fraud detection services may supply signals that help PisoBet identify unusual account activity.

3. Why PisoBet Uses Your Personal Data

Every piece of data PisoBet processes has a specific, documented purpose. Here's the full picture:

PisoBet does not use your data for automated decision-making that produces legal or significant effects without human review, except in limited fraud-prevention contexts where we may temporarily restrict account access pending manual investigation.

4. How PisoBet Shares Your Data

PisoBet does not sell, rent, or trade your personal information to any third party for commercial purposes. We only share your data in the following limited circumstances:

• Regulated payment processors — GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard, and related processors receive only the data necessary to complete your transaction.
• Identity verification (KYC) partners — licensed third-party providers that verify your identity and check compliance watchlists as required by Philippine anti-money laundering law.
• IT and hosting service providers — servers and infrastructure providers operating under strict data processing agreements.
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and law enforcement agencies as required by Philippine law.
• Professional advisers — lawyers, auditors, and accountants under binding confidentiality obligations.
• Business successors — in the event of a merger, acquisition, or restructuring, your data may be transferred to the acquiring entity subject to equivalent privacy protections.

Any third party that receives data from PisoBet is contractually required to handle it in accordance with applicable privacy laws and PisoBet's data protection standards.

5. How Long We Keep Your Data

PisoBet retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law:

• Active account data — retained throughout the life of your PisoBet account.
• Transaction records — retained for a minimum of 5 years after the transaction date, in compliance with AMLA requirements.
• KYC documents — retained for a minimum of 5 years after your account is closed.
• Support communications — retained for 2 years after the last interaction.
• Marketing opt-in records — retained until you withdraw consent, plus 1 year for audit purposes.

Once the applicable retention period expires, PisoBet will securely delete or anonymize your personal data so it can no longer be used to identify you.

6. How PisoBet Secures Your Data

PisoBet takes data security seriously. We implement multiple layers of technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmissions between your browser/device and PisoBet servers.
• Encrypted storage for sensitive data including passwords (bcrypt hashing) and ID document scans.
• Two-factor authentication (2FA) available for all player accounts — we strongly encourage you to enable this.
• Role-based access controls — PisoBet staff can only access the minimum data needed to do their jobs.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity firms.
• 24/7 security monitoring with automated alerts for suspicious activity patterns.
• Incident response plan — in the event of a data breach, PisoBet will notify affected users and the National Privacy Commission within 72 hours as required by the Philippine Data Privacy Act.

While PisoBet takes every reasonable precaution, no system is 100% impenetrable. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

7. Cookies & Tracking Technologies

PisoBet uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use our site. Here's what we use and why:

• Essential cookies — required for the platform to function. These handle your login session, security tokens, and game state. You cannot opt out of these without losing access to the site.
• Functional cookies — remember your language settings, preferred games, and display preferences so you don't have to re-enter them every time.
• Analytics cookies — help PisoBet understand which pages are popular, where players encounter issues, and how to improve the experience. Data is aggregated and does not personally identify you.
• Marketing cookies — used only if you have opted in to receive personalised promotional offers from PisoBet. We do not use third-party advertising networks or retargeting pixels.

You can manage your cookie preferences at any time through your browser settings. Note that disabling non-essential cookies will not affect your ability to play or transact on PisoBet.

8. Your Data Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PisoBet:

• Right to be Informed — you have the right to know what data PisoBet collects and why, which is exactly what this Privacy Policy covers.
• Right of Access — you can request a copy of the personal data PisoBet holds about you.
• Right to Rectification — if any of your data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure / Right to be Forgotten — subject to legal retention obligations, you may request deletion of your personal data.
• Right to Object — you can object to the processing of your data for marketing or other non-essential purposes at any time.
• Right to Data Portability — you may request your personal data in a structured, machine-readable format.
• Right to Lodge a Complaint — if you believe PisoBet has not handled your data lawfully, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact PisoBet's Data Protection Officer (DPO) at privacy@pisobet.best. We will respond to verified requests within 15 business days.

9. Protection of Minors

PisoBet's services are strictly intended for individuals aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect, process, or store personal data from anyone under the age of 21.

If PisoBet discovers that a minor has registered or provided personal data on our platform, we will immediately close the account, delete all associated personal data, and void any transactions. Parents or guardians who believe a minor may have accessed PisoBet should contact us immediately at privacy@pisobet.best.

PisoBet employs age-verification checks during registration and reserves the right to request additional proof of age at any point during a player's membership.

10. Cross-Border Data Transfers

PisoBet primarily stores and processes data within the Philippines. However, certain third-party service providers — such as cloud infrastructure partners or fraud prevention services — may be based outside the Philippines.

When PisoBet transfers personal data to a third country, we ensure that equivalent data protection standards apply through:

• Binding contractual clauses approved by the National Privacy Commission of the Philippines.
• Transfers only to countries deemed to provide adequate protection by the NPC or under applicable international cooperation frameworks.
• Data processing agreements that require recipients to comply with the Philippine Data Privacy Act.

If you want more information about specific cross-border data transfers affecting your personal data, contact our DPO.

11. Changes to This Privacy Policy

PisoBet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Post the revised policy on this page with an updated effective date.
• Send a notice to your registered email address if the changes are material.
• Display a banner or notification on the PisoBet platform for a reasonable period after the update.

We encourage you to review this Privacy Policy periodically. Your continued use of PisoBet after changes take effect constitutes your acceptance of the updated policy. If you do not accept the revised terms, please stop using PisoBet and request account closure.

12. Contact Our Data Protection Officer

PisoBet has appointed a dedicated Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. You can reach our DPO for any privacy-related concerns, rights requests, or complaints:

• DPO Email: privacy@pisobet.best
• General Support: support@pisobet.best
• Live Chat: Available 24/7 via the PisoBet platform
• FAQ: Visit our FAQ page for quick answers

We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days. Salamat sa inyong tiwala — your privacy matters to us as much as your gaming experience.